# Troubleshoot login, Turnstile, and common access issues

Resolve common sign-in, verification, invite, and browser problems.

- Category: Troubleshooting
- Last updated: 2026-06-19
- URL: https://help.irongorilla.ai/articles/troubleshoot-login-turnstile-and-common-access-issues

## Start with the account state

Most access issues come from an incomplete invite, the wrong workspace, missing role assignment, expired verification, or a browser extension blocking verification scripts. Start with the [user invite](/articles/invite-users-and-assign-roles) before changing policies or roles.

## Common fixes

For invite and access problems, confirm the person accepted the latest invite for the correct work email and still has the right role. Many “missing access” issues come from being in the wrong workspace or using an older invite.

If Turnstile does not load, try a private browser window with extensions disabled and confirm the browser allows scripts from `challenges.cloudflare.com`. If the issue persists, support will need the browser, workspace, and approximate time.

## What to include in a ticket

> Include the affected email, organization name, page URL, time of failure, visible error message, and whether the issue happens in a private browser window.

## Related articles

- [Invite users and assign roles](https://help.irongorilla.ai/articles/invite-users-and-assign-roles)
- [Set up your organization](https://help.irongorilla.ai/articles/set-up-your-organization)
- [Review pending approvals](https://help.irongorilla.ai/articles/review-pending-approvals)

## Support

Need help? Tell us where you got stuck: https://help.irongorilla.ai/contact